FAQ
Explore our FAQ page for quick answers to common questions about our premium BMW aftermarket products and services. Find insights on product specs, installation, shipping, and more. If you need further assistance, our dedicated support team is here to help. Make your BMW enhancement journey effortless and informed with Bimmer Euro.
Find answers to common queries in our FAQ section. If your question isn't covered, feel free to reach out.
Do you ship overseas?
Currently, we offer shipping services exclusively to addresses within the United States, the United Kingdom, Australia, and Canada. We're dedicated to ensuring a smooth delivery experience for customers in these regions. For any inquiries about our shipping policies or destinations, feel free to reach out to our customer support team at support@bimmereuro.com
How long will it take to get my orders?
For the majority of items, you can expect delivery within 1-2 weeks. However, please note that certain custom-made items like steering wheels and hoods may require additional time for production and shipping. In such cases, the delivery timeframe can extend anywhere from 2-7 weeks. We prioritize providing you with accurate estimated delivery dates, and you can always track your order's progress using the provided tracking information. Should you have specific inquiries about the delivery timeline for a particular product, don't hesitate to contact our support team at support@bimmereuro.com
How do I track my order after it's been shipped?
Tracking your order is easy. You have multiple options to stay updated on your order's progress. You can conveniently track your order by logging into your account at account.bimmereuro.com. Alternatively, you'll also receive tracking information via email, which will allow you to monitor the shipment's journey. You can also track your orders at https://bimmereuro.com/apps/tracktor/track. Additionally, if you've linked your shop account to your email, you can access tracking details directly through your account. We're dedicated to providing you with seamless tracking options to ensure you're well-informed about your order's status. If you encounter any issues or have questions, please don't hesitate to contact our support team at support@bimmereuro.com
Are your products real carbon fiber?
Yes, most of products are crafted from 100% pre-preg dry carbon fiber, ensuring top-notch quality and exceptional durability. To provide complete transparency, any products made from ABS Plastic OR ABS Plastic + Carbon Fiber are clearly stated in the product title and detailed under the "Features" tab in the product description. We take pride in offering authentic carbon fiber enhancements that elevate the aesthetics and performance of your BMW. Should you have any specific questions about the materials used in a particular product, feel free to contact our customer support team at support@bimmereuro.com
Can I cancel an order after it's been placed?
We regret to inform you that we do not facilitate order cancellations once they have been placed. Even though your order may not have entered the shipping phase, it's already being processed through our efficient fulfillment networks. We understand that circumstances can change, and if you wish to explore alternative options or make adjustments to your order, we're here to help. You can also review our return / cancellation policy at https://bimmereuro.com/policies/refund-policy. For inquiries or to discuss any modifications, please don't hesitate to contact our customer support team at support@bimmereuro.com. We appreciate your understanding and look forward to assisting you in any way we can.
Do you provide fitment guarantees for your products?
Absolutely, we stand by the fitment of our products. If a product is explicitly listed as compatible with your vehicle in the "fitment" section of the product description, and you've had a qualified professional install the product, we offer a fitment guarantee. Simply provide us with the invoice showing that you had the item installed professionally, and we'll gladly issue a full refund if the product does not fit as expected. It's important to note that our fitment guarantee is determined on a case-by-case basis, and certain products may require minor modifications and professional installation for a seamless fit. We reserve the right to deny your claim for any reason. To read more about our fitment guarantee, please visit https://bimmereuro.com/policies/refund-policy. If you have any questions about fitment or need assistance, our customer support team is here to help. Reach out to us at support@bimmereuro.com, and we'll ensure your experience with our products is nothing short of exceptional.
What if I receive a damaged or defective product?
In the event of receiving a defective item, we're here to assist. We'll readily provide a replacement, and if replacement isn't feasible, a full refund will be issued within 14 days of the initial delivery. Kindly reach out to us promptly at support@bimmereuro.com, detailing the issue. We'll then guide you on the necessary steps for the return or replacement.
How do I contact your customer support team?
You can contact us by:
Email:
Hours: Monday - Sunday 9:00am-9:00pm
Live Chat:
- You can access our live chat by clicking the live chat icon in the bottom right or by going to https://chatting.page/bimmereuro
Hours: Monday - Sunday 9:00am-10:00pm
Phone:
- +1 (949) 608-8023
Our agents are available to assist you Monday - Sunday 9:00am-9:00pm
You can also contact us through our website contact form at bimmereuro.com/pages/contact
How do I know if a product will fit my specific BMW model?
We've taken the guesswork out of fitment for you. Each product description includes a dedicated "fitment" section that outlines the specific BMW models the product is designed to fit. This information ensures you can confidently choose enhancements that perfectly match your vehicle's make and model. If you have any uncertainties or questions about fitment, our dedicated customer support team is readily available to assist you. Simply reach out to us at support@bimmereuro.com, and we'll help you make an informed decision to enhance your BMW with the right products. Your satisfaction and confidence in your purchase are our top priorities.
Do you allow returns for non-damaged items?
Regrettably, we do not accept returns for items that are not damaged. To ensure your complete satisfaction, we encourage you to carefully review the product description and fitment details, confirming that the product is listed as compatible with your specific BMW model. Our commitment to providing you with accurate fitment information allows you to make informed choices. Should you have any uncertainties or require further assistance in choosing the right product, our dedicated customer support team is here to help. Your experience with Bimmer Autoworks is important to us, and we strive to ensure you find the perfect enhancements for your BMW. You can also review our return policy at: bimmereuro.com/policies/refund-policy
Where is Bimmer Euro located?
Our headquarters are situated in Orange County, California. As part of our commitment to providing you with a diverse range of products, some items are sourced from our US warehouse, ensuring swift delivery. Additionally, certain products originate from our specialized manufacturing facility in Taiwan, upholding our dedication to exceptional quality and craftsmanship. We take pride in serving BMW enthusiasts across the globe with a seamless fusion of products from multiple locations to enhance your driving experience. If you have any inquiries or require further information, please feel free to contact us at support@bimmereuro.com. Your satisfaction is our priority.